Online Order Questions
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SAME BUSINESS DAY SHIPPING
Any standard order received by 12 pm Ships SAME BUSINESS DAY*, meaning if you need it fast, we'll get it to you.
SUPERIOR CUSTOMER SERVICE
Our customer service team is prompt, helpful and friendly. We want to work with you & answer any questions you may have.
100% SATISFACTION GUARANTEED
Your satisfaction is our priority. Our ordering and return processes are simple and stress free.
Ordering & Shipping FAQs:
We are more than happy to take your order over the phone and answer any questions you may have! Our friendly and courteous staff is available from 6:30 am - 5:00 pm PST Monday through Saturday. We are closed on Sundays.
An automatic confirmation e-mail will be sent to the e-mail address provided with the order details.
If paying by Paypal, payment is deducted immediately and automatically through our order processing system. For credit card payments, the information is recorded into the system and charged within the hour for orders during the day and in the first of the morning for orders placed after hours. For orders that are Out of Stock, your credit card will not be charged until the item arrives and is ready to ship same day. If payment for an out of stock order is paid for through Paypal, payment is deducted automatically after the order is placed.
Contact one of our representatives at 818-899-2222 as soon as possible. As long as the item has not shipped we can make any changes to your order or refund your payment the same day. In the event the item has shipped and left our warehouse, please reference our return policy.
Please Note: Custom built safe orders cannot be cancelled after they have been ordered and put into production.
Nearly all standard orders received by 12 PM PST will ship same business day. Nearly all accessories, handgun safes, gun cabinets, floor safes, wall safes and anti-theft lock boxes are in stock and ready to ship today. For gun safes, home safes, jewelry safes, vaults and other various high value items please reference an "In Stock Ships Same Business Day" sticker for accurate information. For all special orders including special doors, locks, paint jobs or other custom features please call for availability and lead times.
You will receive an automatic e-mail as soon as tracking is updated to the order and an estimated delivery date will be provided. Since we ship same business day for all standard orders, anything less than 150 lbs will be delivered within 2-5 business days. All Smaller items typically ship through USPS First Class or USPS Priority mail. All mid-size items ship through Fed Ex Ground and all items over 150 lbs ship Fed Ex LTL Freight which varies greatly based on location but should be delivered no later than 2 weeks. Drivers will call you to set up a delivery appointment.
All defective orders will be replaced by Dean Safe at no cost to the customer. We take full responsibility for the items we sell and promote.
All damaged orders will be replaced by Dean Safe at no cost to the customer. We take full responsibility for our packaging and shipping methods. If the item arrives damaged and the customer wishes to keep the item we can negotiate a credit for the damage, however pictures will be required.
There is no sales tax imposed with the exception of California orders.
Please Note: Some states require that taxpayers fill out a "use tax" return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
Absolutely, we offer UPS 3 Day Air, 2 Day Air and Next Day Air shipping methods. If the option is available for the item it will show up in the "calculate shipping" pop up box on the item and order page. For special circumstances please feel free to give us a call at 818-899-2222 and we can explore options with you.
At the moment, we do not currently offer white glove delivery outside of Southern California, however we may be able to refer you to an authorized member of the Safe and Vault association.
For items weighing over 150 pounds, LTL Freight shipments will deliver the safe to the beginning of your driveway on the sidewalk curb. Depending on the size and weight of the safe, you may want to arrange for additional assistance in bringing the safe inside of the home.