Returns, Refunds, & Cancellations
Here at Dean Safe, we strive to provide our customers with the best products and service available. We appreciate your business and want every purchase to go as smoothly as possible.
If for any reason, you are not 100% satisfied with your shopping experience, please do not hesitate to contact our customer service team at 818-899-2222 between the hours of 8:30 am to 5:00 pm (PST) Monday - Friday and we will gladly assist you and answer any questions. You can also e-mail us any time at firstname.lastname@example.org.
Should you decide you no longer want the item and want to return it, for whatever reason, we guarantee a STRESS FREE return process.
Shippping Method Information:
Best 1-5 Business Days: Item(s) will be shipped via the best method available (via FedEx or USPS) for you to receive your item(s) in 1-5 Business Days. The shipping method used will be displayed in the 'Shipping Confirmation' e-mail that you will receive when your item(s) are shipped.
- Items with a value of over $100 will require a signature for delivery. If you are unable to receive the item at time of delivery, print this FedEx Tag and hang it on your front door to bypass the signature process.
Pick-Up: Item is available in-store and is eligible for in-store pick-up/will call. Call for more information.
Freight DropShip: This item is a "Drop Ship" item. The item will be shipped directly to you by the manufacturer.
Freight/Freight Calculated: Items over 150lbs will be shipped via Freight.
- On certain safes, delivery into the garage is available at an additional charge. Otherwise, all deliveries will be to curbside only. Pallet on safes will remain attached.
- Items over 2,500lbs will be shipped to the customer's local FedEx Depot unless otherwise specified. Transportation from the FedEx Depot to the final destination is the responsibility of the buyer.
3 Day Select: Item guaranteed to arrive in 3 days.
2 Day Air: Item guaranteed to arrive in 2 days.
Next Day Air: Item guaranteed to arrive next day.
Items in stock are shipped same business day by 3:00pm PST.
Multiple items in the same order may or may not be grouped together in the same shipment, depending on the size and weight of each item.
- You have 30 days to return your order from the date that you received it
- The product must be in brand new, sellable condition with the original packaging and instructions
- We process returns the same day we receive the item, however, please allow up to 2 business days for the return to be completed
- For all Non-Defective and Non-Damaged items, it is the responsibility of the buyer to send back the item
- Upon request, Dean Safe can provide a return label and will deduct the cost of the label from the refund
- If you live in the Los Angeles area, you can always return the items to any of our retail stores
- Hollon Safes and safes returned outside of original packaging are subject to a restocking fee up to 15%
Due to the unique nature of the products that we sell, we encourage you to keep all packaging for a period of at least 30 days. In the event the product turns out to be defective, damaged, or has any issue, you will need to use the original packaging to send the product back to us undamaged. If you throw away the packaging, Dean Safe will not be held responsible for any packaging costs incurred by the buyer to return the product back to us. Thank you for your cooperation regarding this matter.
- All payments will be refunded through the customer's original form of purchase minus return shipping costs if a return label is provided for the return of new items.
Defective & Damaged Products Policy:
- In the event you receive a defective, non-functional or damaged item, Dean Safe will replace the item at absolutely no cost to the buyer. Dean Safe will pay for the shipping of the new item to the buyer, as well as the return of the defective, non-functional or damaged item back to Dean Safe
- Buyer must return the defective, non-functional or damaged item unless instructed to do otherwise
- If an item turns out to be non-defective upon receipt, the cost of the return label will be deducted from the refund