Returns, Refunds & Cancellations

Here at Dean Safe, we strive to provide our customers with the best products and service available. We appreciate your business and want every purchase to go as smoothly as possible. Your feedback is vitally important to us and our reputation; this will allow us to continuously enhance your shopping experience.

If for any reason, you are not 100% satisfied with your shopping experience, please do not hesitate to contact our customer service team at 818-899-2222 between the hours of 8:30 am to 5:00 pm (PST) and we will gladly assist you and answer any questions. You can also e-mail us any time at info@deansafe.com.

Should you decide you no longer want the item and want to return it, for whatever reason, we guarantee a STRESS FREE return process.

To begin your Return or Exchange, please call 818-899-2222 or E-Mail: info@deansafe.com for an RMA or Approval Number from our courteous customer service team.

Please refer to the following lists below for a detailed explanation of our refund, return and defective product policies:


Return Policy:

  • You have 30 days to return your order from the date that you received it
  • The product must be in brand new, sellable condition with the original packaging and instructions
  • We process returns the same day we receive the item, however please allow up to 2 business days for the return to be completed
  • For all Non-Defective and Non-Damaged items, it is the responsibility of the buyer to send back the item
  • Upon request, DeanSafe.com can provide a return label and deduct the cost of the label from the refund
  • If you live in the Los Angeles area, you can always return the items to any of our retail stores

Refund Policy:

  • All payments will be refunded through the customer's original form of purchase minus return shipping costs if a return label is provided for the return of new items

Defective & Damaged Products Policy:

  • In the event you receive a defective, non-functional or damaged item, DeanSafe.com will replace the item at absolutely no cost to the buyer and pay for the shipping of the new item to the buyer and the return of the defective, non-functional or damaged item back to Dean Safe
  • Buyer must return the defective, non-functional or damaged item unless instructed to do otherwise
  • If an item turns out to be non-defective upon receipt, the cost of the return label will be deducted from the refund

Cancellations:

At DeanSafe.com we ship all in stock orders by 3:00 pm PST Same Business Day. If you wish to cancel your order, you must contact us before the item is shipped to receive a full refund. If you decide to cancel an order after it has shipped, you will be responsible for returning the item to us.

Refusals:

In the event you decide to refuse a shipment that is not damaged, you will be responsible for shipping costs and potential restocking fees. In the event the product is damaged, contact DeanSafe.com Customer Support immediately for further instructions.



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